Joshua Gray
10-02 12:19
I got my costume on record time the sleeves on the shirt and jacket were a little long but it still looks amazing i will probably buy all my cosplays from this website from now on and also is the costume dry clean only
CosplayFu (support@cosplayfu.com) 10-02 20:21
♪───Ｏ（≧∇≦）Ｏ────♪ Thanks Joshua, thanks for your message & support, you really appreciate CosplayFU team! It'll be sooo great if you can share few cosplay photos with all CosplayFU members worldwide~~~
A: Most of our costumes are polyester costumes, so you can simply take them to professional dry clean store after wearing them; or, you can wash them:-
(1). Hand washes only, using warm water (or normal, just don't be so hot or cold) will be okay.
(2). For most of them (except leather, fur & materials that are thin, light or weak), you can iron it (like ironing normal clothing) when they are dry.
(3). It will be better for you to wash them separately, because costumes' colors are always being sharp & bright (like red, yellow, purple, green, etc). So please wash them separately, because this type of colors may mix color with other clothes or costumes.
(1). Hand washes only, using warm water (or normal, just don't be so hot or cold) will be okay.
(2). For most of them (except leather, fur & materials that are thin, light or weak), you can iron it (like ironing normal clothing) when they are dry.
(3). It will be better for you to wash them separately, because costumes' colors are always being sharp & bright (like red, yellow, purple, green, etc). So please wash them separately, because this type of colors may mix color with other clothes or costumes.
Joshua Gray
10-02 09:58
what mailing service is my costume coming through I needed to know
CosplayFu (support@cosplayfu.com) 10-02 10:30
Hello Joshua, thanks for your support. Your package is deliver by Hong Kong DHL, it is now arrived FL - USA already. You can go to out Track Order System to check more detail information. (n__n)
**Since this corner is open to public, so please do not write down any personal information here. If you need further assistance, please submit ticket (with order number & request) to our Support Center and let my teammate helps you directly. n_n
09-17 23:27
I paid the extra shipping cost so will that allow my costume to get to me before or on October 14th
CosplayFu (support@cosplayfu.com) 09-18 01:29
Hello Joshua Gray, we have received your order and the extra shipping cost, we will hurry up to make the costume for you, it is possible to reach you before 14th October if everything goes well. n_n
Joshua Gray
09-17 21:15
i know i ordered the costume but how much extra would it cost to have it shipped to me on October 14th just asking
CosplayFu (support@cosplayfu.com) 09-17 22:25
Hello Joshua,
You can check the shipping cost on the order page.
*All shipping information (including methods, cost & estimated delivered date) will be shown in order page, before payment; you can pay extra cost to upgrade shipping method there.
*Please remember to mark down the date (you need it) in the order form when you order it. :)
Joshua Gray
09-17 16:08
i have one more question to ask will my costume get to me before Halloween approaches because my college is having comic con themed event and i just wanted to know if it will get to me before halloween
CosplayFu (support@cosplayfu.com) 09-17 20:09
Hello Joshua, if you order standard size now (about 2-3 weeks making costume time) and use the fastest shipping method (Premium Express, 3-6 days shipping time), it will reach you around Oct 14th.
*All shipping information (including methods, cost & estimated delivered date) will be shown in order page, before payment; you can pay extra cost to upgrade shipping method there.
*Please remember to mark down the date (you need it) in the order form when you order it. :)
Joshua Gray
09-15 12:09
i ordered my costume and its saying waiting for payment confirmation and i already paid for it what should i do
CosplayFu (support@cosplayfu.com) 09-15 22:14
Hello Joshua, don't worry, we received and confirmed your order already. However, it is unable to reach you in 2 weeks, (as our tailor need about 1 month to make it after order's received), we just sent you an email from "support@cosplayfu.com", please check and reply it directly. (n__n)
Joshua Gray
09-15 07:12
if you get the costume custom made will it cost more than $127.72?
CosplayFu (support@cosplayfu.com) 09-15 08:51
Hello Joshua Gray, please simply select the 'custom size'and fill up your exact body size, and our tailor will adjust the costume size to fit you. n_n
*Custom size costume doesn't charge extra cost, unless the costume size you ordered is much bigger than general size, then we will check and tell you the extra material cost before we start making the costume.
Joshua Gray
08-25 15:06
Does the hat come with the costume or do you have to order the hat separately
CosplayFu (support@cosplayfu.com) 08-25 19:52
Hello Joshua, thanks for your remind. Yes, the cap is included. (n__n)
*We just updated the "Including" items, please check again.
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