Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 09-16 10:42
- Hello Schneider, this item takes 12-17 business days to be processed ( shipping time not included ) We include free shipping ( HongKong Post, 20-30 days shipping time ) WORLDWIDE, you can pay extra cost to change faster shipping method (UPS) 4-6 business days. n_n
- CosplayFu (email@example.com) 08-11 23:14
- Hello sknow, you can choose 'custom size' and fill up the size box, and we can tailor made the costume size for you. It doesn't charge extra cost, but the processing will be longer, it takes us about 20 business days to make custom size costume.*Refer to How to Order Custom Size.If you'd like to change the materials, please submit ticket (with product link & request) to our Support Center and let our tailor check if they can make for you. n_n
- CosplayFu (firstname.lastname@example.org) 03-05 20:05
- Hello,Jasmyn.Thanks for your support to us.If you just buy the belts and pads,please submit your ticket to our support center.
- CosplayFu (email@example.com) 08-10 03:11
- Hello,if you need the gloves, you can leave remark for it.^^
- CosplayFu (firstname.lastname@example.org) 08-04 21:58
- Hello,Rin. Thanks for your support to us. It can be shipped within 7-10 business days after payment confirmed.
- CosplayFu (email@example.com) 04-19 21:04
- Hello,Sean. Thanks for your support. Could you please submit your ticket through http://www.cosplayfu.com/support，so that we can fix your problem？
- CosplayFu (firstname.lastname@example.org) 03-01 01:30
- Hello Sandra, we start making costume after we received money only. In our refund & returns policy, we only accept refunds for accessories and wigs. Returns must be made within 7 days of receiving orders. For costume, we will offer 100% refund only of products which are defected, or sent by mistake.
- CosplayFu (email@example.com) 03-03 09:52
- Dear RRD, no, you don't need to buy them separate, this price is including the shoulder pads