Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 05-02 21:54
- Hello grace, we are sorry about this. Pls submit a ticket (with picture link & question) to our Support Center at http://www.cosplayfu.com/support/ , and let my teammates help you directly. n_n
- CosplayFu (email@example.com) 04-15 03:22
- Hello alvalon, thanks for your support, the price is US$ 117.33, we did not adjust the price at all. Do your friend get any CosplayFU coupons? If so, you can use the coupon to get extra discounts. n_n
- CosplayFu (firstname.lastname@example.org) 02-11 08:48
- Hello Noona, if you order fixed size & use the fastest shipping method (UPS, 3-5 days shipping time), it can probably reach you on time. *Please remember to write down the date (you need it) in the remark when you order it. n_n
- CosplayFu (email@example.com) 12-20 20:44
- Hello rhodestwin 2 ,we can offer you an commission for this.Please submit ticket (with product link & requests) to our Support Center at http://www.cosplayfu.com/support/.
- CosplayFu (firstname.lastname@example.org) 10-18 21:32
- If you want Tweedle Dum costume, we can make for you. But please contact our support center first.
- CosplayFu (email@example.com) 10-04 03:28
- Hello,jasmine g.thanks for supporting us.Here is the link of FAQ:http://www.cosplayfu.com/FAQ.html
- CosplayFu (firstname.lastname@example.org) 09-20 22:59
- Hello, yes, the hat is including, we are located in Hong Kong.
- CosplayFu (email@example.com) 08-17 22:18
- Hello, normally it takes 7-10 business days for us to prepare.Shipping time is different according to your country and shipping method.Please leave your convention date in the remark,probably it will reach you on time.
- CosplayFu (firstname.lastname@example.org) 07-03 21:46
- Hello. We need 7-10 business days to prepare for you. And it will take several days for the product to reach you after shipment. We think it is too rush to ship.
- CosplayFu (email@example.com) 06-07 21:29
- Hello. The pants are straight.
- CosplayFu (firstname.lastname@example.org) 05-23 21:01
- Hello Becki. The hat is included. And the jacket is fastened by the buttons.
- CosplayFu (email@example.com) 12-27 21:12
- Hello,tirza.Thanks for your support to us. Yes, the hat is included.
- CosplayFu (firstname.lastname@example.org) 08-19 23:56
- Hello,Nami.Thanks for your support. Could you please send some pictures about the hat through www.cosplayfu.com/support?
- CosplayFu (email@example.com) 08-19 23:55
- Hello,Gilber. Thanks for your support. Could you please send some pictures about the red costume and hat through www.cosplayfu.com/support?
- CosplayFu (firstname.lastname@example.org) 07-18 23:19
- Hello,Akari. Thanks for your support. We are sorry about mistaken and we have corrected it.