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How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (email@example.com) 02-02 20:15
- Hello Meaghan, please submit ticket (with product link & request ) to our Support Center and let my teammates help you directly. n_n
- CosplayFu (firstname.lastname@example.org) 01-10 20:53
- Hi candypop, which size do you choose? If the standard size, it will take 12-17 business days for processing, but the custom size needs more than 30 business days.For the first situation, if you choose the faster shipping method (UPS,4-8 days/HongKong Speedpost ,7-10 days), maybe you can receive the product before 9th February;For the last situation, we are afraid you could not get it on time.n_n
- CosplayFu (email@example.com) 10-01 11:11
- Hello Sally, this item takes 12-17 business days to be processed (shipping time not included). We include free shipping (HongKong Post, 20-30 business days shipping time) WORLDWIDE, you can pay extra cost to change faster shipping method UPS ( 4- 6 business days ). If you order now and choose the faster shipping method (UPS) it may probably reach you around the 2nd week of November. n_n
- CosplayFu (firstname.lastname@example.org) 08-13 18:09
- Hello Cady, We include free shipping ( HongKong Post, 20-30 days shipping time ) WORLDWIDE, you can pay extra cost to change faster shipping method (UPS) 4-6 business days. n_n*All shipping information (methods, cost & estimated delivered date) will be shown in order page, before payment.
- CosplayFu (email@example.com) 05-10 21:15
Hello, I"m very glad to hear that you like the cotume.and We will be grateful If you are willing to sending us your cosplay photos,And you will get additional 10% off discount .Your support is our greatest power.n_n
- CosplayFu (firstname.lastname@example.org) 03-11 23:16
- Hello,charmelaine cesa.Thanks for your support to us. The costume will be ready within 12-17 business days after payment is confirmed.If you choose a quicker shipping way,it may reach you on the first week of April.
- CosplayFu (email@example.com) 07-18 02:06
- Hello. You can choose the customize size,and fill your measurement in, then we will make your costume by your own size.
- CosplayFu (firstname.lastname@example.org) 07-15 04:53
- It is a head piece.
- CosplayFu (email@example.com) 07-10 22:39
- No, it won't. Please submit your ticket to support center.
- CosplayFu (firstname.lastname@example.org) 07-10 22:38
- Hello. No, we have not suingintou's wings. But if you want, we can make for you. Please submit your ticket to support center.
- CosplayFu (email@example.com) 01-09 22:40
- hello Alison, if so, please use the costume size. ^ ^ Choose costume size when you order, and fill in the size box with your own measurements that would be okay. And it's free to use costume size.
- CosplayFu (firstname.lastname@example.org) 12-14 22:17
- Hello,Naru.thanks for your support.Could you please submit your ticket through www.cosplayfu.com/support?
- CosplayFu (email@example.com) 12-14 21:51
- Hello,Naru.Thanks for your support. Yes,you can.Please leave your requirements at the remark box when you place order.
- CosplayFu (firstname.lastname@example.org) 09-26 21:41
- Hello,Do-Chan.Thanks for your support. The white dress is not attached to the jacket.
- CosplayFu (email@example.com) 09-26 21:38
- Hello,Tammy. Thanks for your support. Could you please submit your measurements through www.cosplayfu.com/support,so that we can make sure we can help.
- CosplayFu (firstname.lastname@example.org) 09-26 21:37
- Hello,Tammy.Thanks for your support. It is made of comfortable pleuche.
- CosplayFu (email@example.com) 09-14 20:28
- Hello Evie. It's ok. ^ ^ We can make the costume as your require. ^ ^ Please contact us in Support Center for detail price. we offer several shipping methods to all over the world, the fastest shipping only need 3-5 days for delivery.^ ^ You can see then when place the order.
- CosplayFu (firstname.lastname@example.org) 06-24 22:02
- Hello,andrea. Thanks for your support to CosplayFu.com
- CosplayFu (email@example.com) 05-24 22:04
- Hello,Kim31. Thanks for your support. Yes, the head wear is included.
- CosplayFu (firstname.lastname@example.org) 05-23 22:40
- Hello,May. Thanks for your support. It can be shipped within 10-15 business days after payment confirmed. The shipping time is based on which shipping method you choose.
- CosplayFu (email@example.com) 04-01 21:28
- Hello, Mariko. Thanks for your support. Here is the shipping method chart:P.O.box & A.P.O. address is not supported. The extra shipping fee is only use for one way shipping, not including tax and other shipping service. HongKong Post Extra US $0.00 (15 - 20 days) USPS Extra US $2.00 (7 - 10 days) EMS Extra US $9.00 (5 - 10 days) UPS Extra US $14.20 (3 - 5 days) HongKong Speedpost Extra US $18.00 (3 - 5 days) Fedex/IE Extra US $19.50 (4 - 6 days)
- CosplayFu (firstname.lastname@example.org) 03-28 21:51
- Hello, Mariko. Thanks for your support. It take 15-20 business days to make it.
- CosplayFu (email@example.com) 03-23 21:47
- Dear Eva. Thanks for your support. It is glad that you appreciated our work and love our products so much. ^^
- CosplayFu (firstname.lastname@example.org) 03-01 01:16
- Hello Rumi Kamiyama, the jacket is black, and there are 2 dresses, 1 is in black (cover) and 1 is in white (underneath).
- CosplayFu (email@example.com) 03-01 01:17
- Hello GACKTgirl, this costume includes: 1 jacket (in black), and 2 dresses, 1 is in black (cover) and 1 is in white (underneath).
- CosplayFu (firstname.lastname@example.org) 02-26 20:25
- Hello Kayla, since we make the costume after received money; it takes almost the same time to make customized size and standard size costumes. :) If you'd like to received before a specific date, you may state the date (that you need to use it) in 'Remark' in the order form, so that we can mark in down and make sure it can reach you on time.