Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (email@example.com) 10-04 18:27
- Hello dracoturbo, in normal situations, it can complete within 24 hours. n_n
- CosplayFu (firstname.lastname@example.org) 10-03 05:56
- Hello dracoturbo, UPS takes about 4-6 days to deliver a package. n_n*All shipping information (including methods, cost & estimated delivered date) will be shown in order page, before payment.
- CosplayFu (email@example.com) 10-03 05:55
- Hello dracoturbo, no, the wig doesn\'t include the wig cap, if you\'d like to have 1 wig cap, you can write \'Give me 1 wig cap plz.\' in the Remark Box (in order form), and my teammates will pack 1 wig into your package. n_n*You can check our Wig Caps & Wig Comb; I\'ll suggest you buy 1 wig comb, too; because it is specifically use for combing wigs, and we always use it to comb the straight wigs.
- CosplayFu (firstname.lastname@example.org) 10-03 04:24
- Hello dracoturbo, UPS will be the faster one and we always suggest customers using UPS. n_n*UPS (4-6 days shipping time)*HongKong Speedpost (8-10 days shipping time)
- CosplayFu (email@example.com) 09-23 01:59
- Hello bob, yes, processing time + delivery time = total time.
- CosplayFu (firstname.lastname@example.org) 09-11 00:46
- Hello christa svensson, yes, this wig is fixed size and adjustable. :)
- CosplayFu (email@example.com) 09-09 03:43
- Hello,we can ship to Venezuela.We provide free shipping (HongKong Post & China Post) worldwide.But it will take about 20-30 days for the product to reach you after shippment.If you choose faster shipping method (e.g. Fedex, UPS, etc.), you will need to pay extra shipping fee, but the shipping time will be much shorter.You can pay with a visa credit card.Thanks for supporting us.If you have any questions,please feel free to contact:www.cosplayfu.com/support/ .
- CosplayFu (firstname.lastname@example.org) 05-17 21:18
- Hello serwynn bondad. This wig is about 493 peso. And you can click Buy It Now, then "Checkout", and fill in the information we need, chose the payment method, at last click "Confirm & Checkout".
- CosplayFu (email@example.com) 04-10 20:47
- Hello Jodie. No, we don\'t. The wig caps are separate, and you can buy it in another page.
- CosplayFu (firstname.lastname@example.org) 03-02 20:58
- It is so glad to hear that. Thank you for your supporting.
- CosplayFu (email@example.com) 01-23 19:46
- It is synthetic.
- CosplayFu (firstname.lastname@example.org) 01-17 00:12
- Hello Octavia, Actually it will be a little flattened during shipping, but the style is fixed, it\'s very easy to recovery, just need some shake after you receive it.