Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 05-02 01:47
- Hello stephany, yes, but you need send your measurement to our Support Center, and my teammates will help you directly. n_n
- CosplayFu (email@example.com) 02-02 16:12
- Hello Dee, Yes, we can tailor make the size for you. Choose ‘custom size’ and fill up the measurements you want. If you’ve questions about the size, please check http://www.cosplayfu.com/blog/how-to-order-custom-size-costume/ for step-by-step guidelines or simply contact our Support Center and let my teammates help you directly. n_n
- CosplayFu (firstname.lastname@example.org) 10-02 21:05
- Hello Eleri Phillips, yes, if you order the standard size & use UPS shipping (4-6 days shipping time), it will reach you around 25th Oct. n_n*All shipping information (including methods, cost & estimated delivered date) will be shown in order page, before payment.
- CosplayFu (email@example.com) 08-18 01:59
- o(≧ω≦)o Thanks little_bunny, thanks for your message & great support, you really appreciate CosplayFU team!We'll surely waiting for your brilliant cosplay photos~~
- CosplayFu (firstname.lastname@example.org) 08-13 04:06
- Hello boon, you can tell your sister to choose the custom size.
- CosplayFu (email@example.com) 08-10 20:15
- Hello little_bunny, this costume (standard size) will take us about 2 weeks to make; please submit ticket (with order number) to our Support Center and let my teammates check for you directly. n_n
- CosplayFu (firstname.lastname@example.org) 08-01 22:08
- Hello Jessica, you can leave the massage in the remark box.
- CosplayFu (email@example.com) 06-29 17:49
- Hello globetrotter1992, this sailor moon costume does not include tiara. It includes dress, gloves & neck.wear. n_n
- CosplayFu (firstname.lastname@example.org) 06-08 17:41
- Hello Cindy, we do not charge extra cost for custom size, but the processing time will be longer, we need about 20 days to make it (excluding shipping time), if you choose fastest shipping(UPS, 4-6 days shipping time), it probably can reach you on time. :)*All shipping information (methods, cost & estimated delivered date) will be shown in order page, before payment.*Please remember to mark down the date (you need it) in the order form when you order it. :)
- CosplayFu (email@example.com) 05-12 22:27
- Hello Amber, if you order standard size & use the fastest shipping (UPS, 4-6 days shipping time), it will probably reach you around late May or early June (first week). n_n*All shipping information (methods, cost & estimated delivered date) will be shown in order page, before payment.*Please remember to mark down the date (you need it) in the order form when you order it. :)
- CosplayFu (firstname.lastname@example.org) 03-29 21:25
- Hello,jessica.Thanks for your support to us. We offer free shipping to worldwide by Hongkong Post or China Post. And shipping details will be shown after you click "buy it now" and before you make payment.
- CosplayFu (email@example.com) 03-01 20:01
- Hello,Pipe .Thanks for your support to us.It can be shipped within 10 days after payment is confirmed.And shipping will take another few days to deliver it.It seems that it is too rush to ship to Mexico before 14,March.
- CosplayFu (firstname.lastname@example.org) 02-06 21:10
- Hello,Yan kok.Thanks for your support to us.Could you please send your measurements to our support center,so that we can make sure if we can help?
- CosplayFu (email@example.com) 01-04 20:40
- Hello Alicia,we offer free shipping by HongKong post (about 20-30 days). All shipping details (inc. methods, cost & shipping time) will be shown in order page after you choose your country. Please remember to write down the date (you need it) in the remark when you order it.
- CosplayFu (firstname.lastname@example.org) 10-15 04:56
- Hello Lyn, our tailors need about 12-17 business days to make the costume for you (after order is paid), and the shipping (UPS) will take another 4-6 business days to deliver the package, so if you order now, we are afraid it cannot reach you by 29th Oct. However, we have a list of our ready-to-ship costumes & wigs at [ http://www.cosplayfu.com/readytoship/ ] provide with the standard sizes ['In stock(size)']. If you order them and choose faster shipping methods, they will be able to reach you before Halloween. :-)
- CosplayFu (email@example.com) 10-12 22:10
- Hello,Simone.Thanks for your support. If you make order within these 2days, and choose a quicker shipping way,it may reach you before Halloween.
- CosplayFu (firstname.lastname@example.org) 10-11 22:54
- Hello,Michelle,thanks for supporting us.Normally it takes 7 business days for us to prepare.Shipping time is different according to your shipping method and country.If you want it to reach you quicker,you can choose the UPS(normally it takes 5 days after shipment).Please make your order now and leave your convention date in the remark,probabaly it will reach you on time.
- CosplayFu (email@example.com) 08-18 22:22
- Hello,would you explain what for size 10.
- CosplayFu (firstname.lastname@example.org) 06-13 03:24
- Could you please send a picture of the thong to our support center?
- CosplayFu (email@example.com) 05-04 20:59
- Hello allyson. You can chose the custom size in the size option and fill in your measurement, the measurement in inches or CM will be OK. Then we will make the costume by your own size. Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker, it will take several days for the product to reach you after shipment. But if you want it to reach you faster, you can chose the fast shipping like UPS when you place the order.
- CosplayFu (firstname.lastname@example.org) 11-22 01:03
- Hello,Bethany.Thanks for your support. Since all of our costumes are tailor-made,so you do not worry about that.
- CosplayFu (email@example.com) 10-11 03:54
- Hello,celia. Thanks for your support. It can be shipped within 15-17 business days after payment confirmed. You may choose a faster shipping, so that it can reach you before halloween.
- CosplayFu (firstname.lastname@example.org) 10-11 03:55
- Hello,Celia. Thanks for your support. Could you please submit your measurements through www.cosplayfu.com/support, so that we can make sure if we can help.
- CosplayFu (email@example.com) 10-08 00:25
- Hello loivia nelson, if you order now and choose a fast shipping, it can reach you on time.