Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 10-31 21:18
- Hello Jon, if you want, please submit ticket (with order number & description) to our Support Center and let my teammates help you directly. n_n
- CosplayFu (email@example.com) 09-25 23:05
- Hello David, most of our costumes are polyester costumes, so you can simply take them to professional dry clean store after wearing them; or, you can wash them. n_nA: Most of our costumes are polyester costumes, so you can simply take them to professional dry clean store after wearing them; or, you can wash them:-(1). Hand washes only, using warm water (or normal, just don't be so hot or cold) will be okay.(2). For most of them (except leather, fur & materials that are thin, light or weak), you can iron it (like ironing normal clothing) when they are dry.(3). It will be better for you to wash them separately, because costumes' colors are always being sharp & bright (like red, yellow, purple, green, etc). So please wash them separately, because this type of colors may mix color with other clothes or costumes.
- CosplayFu (firstname.lastname@example.org) 08-19 05:14
- Hello Jin Ee, our tailors need about 17-22 business days to make this costume for you, so we are afraid it cannot reach you within 1 week in Malaysia, if you urgently need, you can click on the ready to ship choose and buy, we can provide you with immediate delivery. n_n
- CosplayFu (email@example.com) 08-09 19:27
- Hello Nathan Hargreaves, thanks for your support, sorry that we don't have military discount, but we can give you a 10% OFF coupon as a little gift, the coupon code is sent to your email address (which used to leave this comment), please check it. n_n
- CosplayFu (firstname.lastname@example.org) 07-26 23:01
- Hello liam, we can tailor made the costume size for customers. Please simply select the 'custom size' and fill up your exact body size, and our tailor will make your costume size as required. n_n*Custom size costume doesn't charge extra cost, but the processing time will be longer than standard size costumes; for this costume in custom size, we need about 3-4 weeks to make it (excluding the shipping time).
- CosplayFu (email@example.com) 07-11 01:36
- Hello Michael, the processing time will be longer than standard size costumes; for this costume in custom size, we need about 3 weeks to make it (excluding the shipping time). n_n
- CosplayFu (firstname.lastname@example.org) 07-10 04:43
- Hello Michael, you can try to check out and then choose your country, you can see the shipping cost on the right. And now we have three ways to ship: Standard shipping , Express, Premium express. You can try it by yourself. n_n
- CosplayFu (email@example.com) 06-21 22:04
- Hello Fabio, no, the mask is not included. This costume includes the coat, pants, scarfs & gloves only. n_n
- CosplayFu (firstname.lastname@example.org) 04-30 20:26
- Hello Alex, the actual costume is just same as the photo shown; if you'd like to change the design, please submit ticket (with product link & request) to our Support Center and let our tailor check if they can make for you. n_n
- CosplayFu (email@example.com) 03-14 20:49
- Hello, thanks for your supporting. Yes, you can still order it. But we have one is in processing. Once it is finished, we will upload the product pictures immediately.
- CosplayFu (firstname.lastname@example.org) 02-21 04:03
- Hello Andrew, we offer free shipping (Hong Kong Post, 20-30 days as shipping time)worldwide, you can pay extra cost to choose a faster shipping method. The estimated delivered date and all shipping information will be shown in order page.
- CosplayFu (email@example.com) 02-20 21:32
- CosplayFu (firstname.lastname@example.org) 02-20 21:32
- Hello Andrew Cuthbertson, this is our commission series, and we will update the actual product photo as soon as possible. If you order it, we will send you the actual product photos before ship it to you, and if you don't satisified with it, we can adjust it for you, so please don't worry about this. n_n
- CosplayFu (email@example.com) 01-21 19:59
- Hi Royer Solheim, thanks for your support to us.1) the fabric of the coat is made of artificial leather. 2)yes, the coat is dark brown and it's really authentic. 3)the color of the pants is brown with yellow stripes in the picture, we can also make the purple stripes for you after you ordered it and write down your request in the remark box. 4) the gloves are included, so don't worry about it. (*^__^*)