Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (email@example.com) 03-05 20:37
- Hello FacilierFan93, pls go to http://www.cosplayfu.com/FAQ.html to find the item 'Q: How to wash costumes' for your reference.
- CosplayFu (firstname.lastname@example.org) 10-02 22:55
- Hello ron, we accepts commission orders; so, you can just find the reference pictures (of the costume you want), then submit a ticket (with reference pictures & request) to our Support Center and let my teammates help you directly. n_n
- CosplayFu (email@example.com) 09-27 21:03
- Hello future once-ler, we have tailors, and they are all very experienced in sourcing the materials & handwork, so they can make this costume; we are afraid we cannot teach you how to make it (coz we are not tailors...), but you can order from us whenever you have difficult costume designs. n_n
- CosplayFu (firstname.lastname@example.org) 09-23 01:47
- Hello Desiree, I am sorry we don't have the photos of this actual product for the time being.
- CosplayFu (email@example.com) 09-20 23:55
- Hello Andrew, this costume is subject to the picture.
- CosplayFu (firstname.lastname@example.org) 09-20 21:15
- Hello Kim West, this is our commission series, so we don't have the actual product photos yet; if you order it, we will send you the actual product photos after it is finished, and before ship to you; so don't worry about it. n_n
- CosplayFu (email@example.com) 09-20 21:14
- Hello Andrew, don't worry, we can tailor made the costume size for your wife; just choose 'custom size' and fill up the size box, and our tailor will make the costume size as you required. n_n*Custom size doesn't charge extra cost, but the processing time will be longer than standard size costumes; for this costume in custom size, we need about 3 weeks to make it.
- CosplayFu (firstname.lastname@example.org) 09-14 23:00
- Hello Ali, pls submit a ticket (with product link & request) to our Support Center at http://www.cosplayfu.com/support/ and let my teammates help you directly. n_n
- CosplayFu (email@example.com) 03-27 21:44
- Hello,theonceler.Thanks for your support to us. Could you please submit your ticket to our support center,so that our teammate can follow it.