Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 01-12 18:44
- o(≧ω≦)o Thanks Big brother, thanks for your message & support, you really appreciate CosplayFU team! It\'ll be sooo great if you can share few cosplay photos with all CosplayFU members worldwide~~~
- CosplayFu (email@example.com) 01-03 21:11
- Hello Big brother, if you order the standard size (2 weeks processing time) now & use fastest shipping method (UPS, 4-6 days shipping time), it will reach you around 25th Jan. 2013. n_n
- CosplayFu (firstname.lastname@example.org) 01-02 19:57
- Hello Big brother, if you order the standard size on Friday and use free shipping, it will probably reach you around mid-Feb. or late Feb. 2013. To be more safety, we recommend you pay extra cost to upgrade a faster shipping method. n_n*All shipping information (including methods, cost & estimated delivered date) will be shown in order page, before payment.*Please remember to mark down the date (you need it) in the order form when you order it. :)
- CosplayFu (email@example.com) 08-18 19:25
- HelloSamantha, don\'t worry about it, just submit ticket (with product link & question) to our Support Center and let my teammates help you directly. n_n
- CosplayFu (firstname.lastname@example.org) 08-16 23:33
- Hello Makepasta, pls submit a ticket (with product link & request) to our Support Center at http://www.cosplayfu.com/support/ and let my teammates help you directly. n_n
- CosplayFu (email@example.com) 07-31 23:02
- The length of the jacket was made according to the proportion of whole set.
- CosplayFu (firstname.lastname@example.org) 03-09 02:26
- Hello Annie, about the circumferance of the hat, you can measure around your head, then leave the size in the remark box, that would be OK. For the height of the hat, we can also make it by your request.
- CosplayFu (email@example.com) 12-07 22:12
- Hello dakota,you can send an email to our support center at http://www.cosplayfu.com/support/.
- CosplayFu (firstname.lastname@example.org) 11-14 21:49
- Hello Dakota,please try again.
- CosplayFu (email@example.com) 11-14 21:38
- Hello Katherine,you can order the shirt and hat only.Please submit ticket (with product link & requests) to our Support Center at http://www.cosplayfu.com/support/.
- CosplayFu (firstname.lastname@example.org) 11-10 03:46
- Hi Dakota,you can choose those shipping method as follow:china post,ups,ems,hongkong speed post.
- CosplayFu (email@example.com) 11-06 21:50
- Hello,Dakota,thanks for supporting us.If you choose "costume size",you just fill in the measurements in the size box provided will be okay.
- CosplayFu (firstname.lastname@example.org) 10-12 22:15
- Hello,Marina.Thanks for your support to us.We can make costume in customer size.You just need to choose custom size.
- CosplayFu (email@example.com) 09-07 22:28
- Hello,we can.You just choose \'custom size\' in the size option, and fill in the measurements in the size box provided will be okay.
- CosplayFu (firstname.lastname@example.org) 01-16 22:34
- Hello Bess, yes, please contact us in Support Center here http://www.cosplayfu.com/support/ for a commission.
- CosplayFu (email@example.com) 11-16 21:00
- Hello,Auri.Thanks for your support. Could you please submit your ticket through www.cosplayfu.com/support?
- CosplayFu (firstname.lastname@example.org) 10-02 22:27
- Hello Eric, this costume takes about 7 business days to make, and the shipping takes another few days to deliver. The shipping method we include is HongKong Post (15-20 business days delivery time), so if you want to make sure it can reach you before Halloween, it is better for you to choose other faster shipping methods. Shipping methods & delivery time will be shown in order page, before payment. Hope this information helps. :)