How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 08-07 22:55
JessicaLynn, it only includes the coat, dress and tie, if you'd like to have a commission for the
thigh highs, pls submit a ticket (with product link & request) to our Support Center at http://www.cosplayfu.com/support/ and let my teammates help you directly. n_n
- CosplayFu (email@example.com) 05-30 22:02
- Hello Bianca, this costume is not include the socks.
- CosplayFu (firstname.lastname@example.org) 05-29 21:24
- Hello AngelicMercy, no, it doesn't.
- CosplayFu (email@example.com) 09-28 21:33
- Hello,Bianca,thanks for supporting us.Please submit ticket (with product link & requests) to our Support Center at http://www.cosplayfu.com/support/
- CosplayFu (firstname.lastname@example.org) 08-23 00:46
- We can change the color for you. You can send the picture of reference color to our support center.
- CosplayFu (email@example.com) 08-02 23:42
- CosplayFu (firstname.lastname@example.org) 08-01 00:56
- Thanks for supporting.
- CosplayFu (email@example.com) 07-18 02:29
- We will ONLY send packages to the address left in our CosplayFU Order Confirmation Page. You can get your package in there.
- CosplayFu (firstname.lastname@example.org) 07-06 20:59
- Hello. We need 12-17 business days to prepare the costume for you. And if you choose the free shipping, it will take 20-30 days for the product to reach you after shipment. If you want it reach you faster, you can select a faster shipping method like UPS. You can add it to cart and check out, fill in the blank which is needed,then choose the shipping method and payment method, at last click "confirm & checkout". That will be OK.
- CosplayFu (email@example.com) 03-22 03:07
- Yes, it has a leotard underneath. If you have any questions, feel free to submit your ticket at the" Support Center"
- CosplayFu (firstname.lastname@example.org) 03-08 02:35
- It is ok :)
- CosplayFu (email@example.com) 03-08 02:35
- You can add the costume to your cart and click check out. You will need to choose your country. Then you will see what shipping way you can choose, about how many days the shipping will take and how much you will need to pay for the shipping.
- CosplayFu (firstname.lastname@example.org) 03-07 02:12
- It takes about 7-10 business days for us to make it for you. And it takes several days for the product to reach you after shipment. The shipping time depends on the shipping way you choose.
- CosplayFu (email@example.com) 01-23 20:17
- Hello, this is a tailor-made costume. It will take about 7-10 days for us to make. If you need it for a very short, you may need to choose Fedex. it will take another 3-5 business days to reach you after we ship it.
- CosplayFu (firstname.lastname@example.org) 03-03 11:31
- Hello Greta, you may choose 'custom size' and fill in your measurements in the box provided, this can make sure it fits you well. :)