Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (email@example.com) 03-17 20:47
- Hi cloudx998, the black high boots are okay, how about these?n_n
- CosplayFu (firstname.lastname@example.org) 11-26 23:00
- Hi Mikuru Asahina,It's OK. Just feel free to contact us if we can help.
- CosplayFu (email@example.com) 11-11 21:47
- Hello Daniel, you can find a local tailor to fix it for you. Hope it would be help.
- CosplayFu (firstname.lastname@example.org) 10-21 21:49
- Hello cloudx998，If you afraid the hood isn't large enough to cover your face and the costume isn't enough long,when you order you can leave your requirement（how did the hood you want and how long the costume you want） in the remark box.then we will help you.
- CosplayFu (email@example.com) 09-09 06:17
- o(≧ω≦)o Thanks Daniel, thanks for your message & great support, you really appreciate CosplayFU team!It'll be sooo great if you can share few cosplay photos with all CosplayFU members worldwide~~~
- CosplayFu (firstname.lastname@example.org) 06-26 21:32
- Hello Sarah, it should be the length from the shoulder to wrist.
- CosplayFu (email@example.com) 06-08 17:54
- Hello Zakane, the actual product looks like what the photo shown, if you need to change the details, please submit a ticket (with product link & request) to our Support Center and let my teammates help you directly. n_n
- CosplayFu (firstname.lastname@example.org) 04-25 01:54
- Hello Daniel, the zipper can work in 2 side. It can work form top to bottom and from the bottom to the top.
- CosplayFu (email@example.com) 04-05 03:02
- Hello,Missy.thanks for your support to us. Yes, the gloves are included.
- CosplayFu (firstname.lastname@example.org) 12-26 03:45
- Hello yukki, the chain and gloves are not included.But you can order them if you want.Please submit ticket (with product link & requests) to our Support Center at http://www.cosplayfu.com/support/.
- CosplayFu (email@example.com) 07-14 20:21
- The product will arrive the address you provide.
- CosplayFu (firstname.lastname@example.org) 07-07 20:33
- Hello. 1. Yes, it does. 2 & 3. How long do you want and how do you want to change? We can make for you. Please submit your ticket to support center first.
- CosplayFu (email@example.com) 06-29 20:43
- Hello. We need 12-17 business days to prepare the costume for you. And if you choose the free shipping methods, it takes 20-30 days for the product to reach you after shipment. But if you want to receive it faster, you can choose the faster shipping method like UPS.
- CosplayFu (firstname.lastname@example.org) 06-27 03:20
- This costume is for Larxene cosplay from Kingdom Hearts. And we do not have the wig you want. But we can make it for you. Please contact support center and send us some photos about the wig.
- CosplayFu (email@example.com) 06-12 23:57
- Hello. If you want the wig, we can make for you. Please submit your ticket to our support center and send us some photos about the wig.
- CosplayFu (firstname.lastname@example.org) 04-17 21:02
- Hello, the gloves is included.
- CosplayFu (email@example.com) 10-19 20:49
- Hello Mia, yes, it's free shipping by HongKong Post, it will take 15-20 days for delivery.