Source from Wikipeida
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 06-11 19:11
- Hello Kiki, if this is the case, this wig is back to stock aiagn, so my teammate should have ship your package already, to be secure, please submit ticket (with order number) to our Support Center and let my teammate helps you directly. n_n
- CosplayFu (email@example.com) 05-10 19:58
- Hello Cassie, the actual wig is same as the product photo, but it will be packed with the basic style, after you receive it, just use some hair styling clay to fix and the style will be okay. n_n*We pack the wig with basic style (like: no spikes, pony tails will not clip on the wig but put flat together; wavy & curly style is the same) to avoid style destroyed during international shipping process. d(^_^)
- CosplayFu (firstname.lastname@example.org) 04-07 00:38
- Hi Ichigo, after check out the order, please write down your request in the remark box, our teammates will follow it.n_n
- CosplayFu (email@example.com) 07-18 10:18
- HelloLonneke, the price is in USD, when you pay by different currency cards, the amount will exchange to your credit cards currency automatically; so don\'t worry about it. n_n*The exchange rate is adjusted by the payment gateway, and the rate is similar to market exchange rate, no extra cost will be charged. n_n
- CosplayFu (firstname.lastname@example.org) 04-05 03:46
- Hello,Takari-Chan.Thanks for your support to us. We are afraid that you should cut it by yourselves.
- CosplayFu (email@example.com) 02-12 21:38
- Hello, yes, it\'s clip on wigs, you can take them off. ^ ^