How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 05-05 18:40
- Hello Vitor Henrique Rodrigues Dos Santos, I believe what you meant if we do ship to Brazil? Yes we include free shipping (Hong Kong Post, 20-30 days shipping time) worldwide, except Vietnam. n_n
- CosplayFu (email@example.com) 04-22 00:23
- Hello Jon, can you send the clear picture to our Support Center? It will be helpful for us to know which costume you like. And my teammates will solve this problem directly. n_n
- CosplayFu (firstname.lastname@example.org) 04-04 03:30
- Hello Kevin, if you buy the cap separately, the unit price will be high (because of the international shipping cost). You submit ticket (with product link & request) to our Support Center and let my teammates help you directly. n_n
- CosplayFu (email@example.com) 03-25 21:00
- Hi Lance Frierson, there no pocket in the picture, but we can make them for you.n_n
- CosplayFu (firstname.lastname@example.org) 02-10 19:52
- Hello Alex, the accessories photo is the second product photo. n_n
- CosplayFu (email@example.com) 10-23 05:12
- Hello marco,we are only have these photo,If you want to look more photo,But when the costume was finished,we can send you more photos.when you order,pls leave your requirement in the remark,then we will help you。
- CosplayFu (firstname.lastname@example.org) 09-24 23:06
- Hello Maxwell, it make out of polyester.
- CosplayFu (email@example.com) 03-14 21:03
- Hello,Coty Davidson.Thanks for your support to us.Yes,you can order only the hat and jacket.Please submit your ticket to our support center.
- CosplayFu (firstname.lastname@example.org) 05-04 20:49
- Hello Tyler. Yes, we do. Please choose the custom size in the size option and fill in your measurement, then we will make the costume by your own size. And no extra fee for custom size .
- CosplayFu (email@example.com) 05-10 21:49
- Hello, edaro. Thanks for your support.Since our costumes are toiler-made, so there is no extra fee to change change color of shirt and belt. If you really want to change it, please remark down when you place order.
- CosplayFu (firstname.lastname@example.org) 05-09 22:54
- Hello, thanks for your support. We will send some pictures to your e-mail,please check it.
- CosplayFu (email@example.com) 04-19 20:55
- Hello, Cody. Thanks for you support. Yes, you can. We will send some pictures to your e-mail, please check it.
- CosplayFu (firstname.lastname@example.org) 04-15 21:18
- Hello,John. Thanks for your support. Yes, we will send some picture to your e-mail, please check it.
- CosplayFu (email@example.com) 04-14 21:14
- Hello,Jeff. Thanks for your support. We have sent some pictures to your e-mail, please check it.
- CosplayFu (firstname.lastname@example.org) 04-07 21:25
- Hello,Andrew.Thanks for your support. We have send some pictures to your e-mail, please check it.