Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 09-13 16:41
- Hello Paola Villarreal González, the actual costume is just same as the photo shown; if you'd like to buy the jacket only, please submit ticket (with product link & request) to our Support Center and let my teammate helps you directly. n_n
- CosplayFu (email@example.com) 03-16 22:10
- Hello Giovanni Salinas, the actual costume is just same as the photo shown; if you'd like to change the design, please submit ticket (with product link & request) to our Support Center and let our tailor check if they can make for you. n_n
- CosplayFu (firstname.lastname@example.org) 01-12 23:30
- Hello KatrinaH, yes, of course, we include free shipping (Hong Kong Post, 20-30 days shipping time) worldwide, except Vietnam. And, our tailor can make the costume size as you required, please choose 'Custom size' & fill up your body measurements in the size box. n_n
- CosplayFu (email@example.com) 03-16 03:29
- Hello Josefin, yes, we include free shipping (Hong Kong Post, 20-30 days shipping time) worldwide, including Sweden. n_n
- CosplayFu (firstname.lastname@example.org) 06-06 20:51
- Yes, we do. Please make sure your shipping address is correct.
- CosplayFu (email@example.com) 03-07 01:32
- It is really hard to tell that. If you have any questions, feel free to submit your ticket at the" Support Center"
- CosplayFu (firstname.lastname@example.org) 03-02 20:55
- If you have more questions, feel free to submit your ticket at the" Support Center"
- CosplayFu (email@example.com) 02-28 03:39
- We are afraid no. Because it is a commission product. If you have more questions, feel free to submit your ticket at http://www.cosplayfu.com/support/
- CosplayFu (firstname.lastname@example.org) 01-16 22:44
- Hello Chi, this is a commission product, so we are not very sure what it looks like now, but we will send you the picture before shipping. And we also can modify it if you are not satisfy with the looks.
- CosplayFu (email@example.com) 03-21 22:07
- Thanks for your support. It is out of stock now.