Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 03-02 18:37
- hello jen, yes, please submit ticket (with product link & request) to our Support Center and let our tailor check if they can make for you. n_n*Custom modification (like change color or costume size) doesn't charge extra cost, but the processing time will be longer than standard size costumes; for this costume in custom size, we need about 3 weeks to make it (excluding the shipping time).
- CosplayFu (email@example.com) 01-21 22:26
- Hi Renee, it will still look like the original one.If you want a hat comes with the costume, please write down your request in the remark box after you checked out this order. n_n
- CosplayFu (firstname.lastname@example.org) 10-25 20:53
- The coat is green. If you want it in black, we can change the color for you, just leave the request in the Remark when you place the order.
- CosplayFu (email@example.com) 10-25 20:51
- Hello Terra. Yes, there is. Please contact our support center then we will give you the price and a new payment link.
- CosplayFu (firstname.lastname@example.org) 08-12 20:36
- Hello Lok, there will be few wigs suitable for Denmark, can you check Blonde Short Wig & see if you can find suitable one? n_n
- CosplayFu (email@example.com) 12-06 20:40
- Hello germany4ever,we can offer you the hat if you want.Please submit ticket (with product link & requests) to our Support Center at http://www.cosplayfu.com/support/.
- CosplayFu (firstname.lastname@example.org) 11-21 22:01
- Yes, we can make it. Please submit your request to our support center (http://www.cosplayfu.com/support/)
- CosplayFu (email@example.com) 10-09 21:58
- Hello,Tiffany,thanks for supporting us.We are afraid that the hat is not included.
- CosplayFu (firstname.lastname@example.org) 08-02 23:19
- Yes,we can ship to Canada and accept mastercards.
- CosplayFu (email@example.com) 07-25 23:42
- Hello. If you just want to buy the coat, you need to contact support center first. The we will give you the price.
- CosplayFu (firstname.lastname@example.org) 05-08 22:45
- Hello Ashley. Yes, we can change the color for you. Please submit your ticket to our support center www.cosplayfu.com/support/ .
- CosplayFu (email@example.com) 02-25 01:49
- Hello,bessie.Thanks for your support. Could you please submit your ticket to our support center ?
- CosplayFu (firstname.lastname@example.org) 01-26 00:13
- Hello,Maryanne.Thanks for your support. The special offer will be stayed. Of course,you can make it in black.Please leave your requirements at the remark box,when you place order.
- CosplayFu (email@example.com) 12-06 01:28
- Hello,Rentsu.Thanks for your support. We can make customize size costume, so you just choose 'custom size' in the size option, and fill in the measurements in the size box provided will be okay. :)
- CosplayFu (firstname.lastname@example.org) 11-29 01:16
- Hello,Kira.Thanks for your support. Could you please submit your ticket through www.cosplayfu.com/support?
- CosplayFu (email@example.com) 11-24 22:00
- Hello,Bianca.Thanks for your support. There is no extra fee for customize.
- CosplayFu (firstname.lastname@example.org) 10-08 00:34
- Hello Lauren, yes, the tie can made in Black, please leave us a remark when you place your order or contact us in Support Center for more details.
- CosplayFu (email@example.com) 07-27 23:32
- Hello,Kait.Thanks for your support. Yes, you can.Please leave message about your idea at the remark box when you place order.
- CosplayFu (firstname.lastname@example.org) 07-27 23:31
- Hello,Jessica.thanks for your support. We are afraid that the hat is not included.
- CosplayFu (email@example.com) 05-23 22:45
- Hello areazel,thanks for your support. you can choose customize size, and fill the measurements (in cm) in the box provided. For the measurement guideline, you can refer to'Ordering Information'. Customized size is the same price as standard size, so you do not need to pay extra fees. :)
- CosplayFu (firstname.lastname@example.org) 03-05 18:41
- Hello areazel, this costume includes coat, shirt, pants and tie, but the hat is not included. If you'd like to make it, please send an email (with the hat pictures) to us at email@example.com, so that we can check if we can make for you. :)
- CosplayFu (firstname.lastname@example.org) 03-03 18:15
- Hello andrea, you can buy it separately. Please contact us at email@example.com, so that we can give you quotation & purchase link. :)