How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (email@example.com) 10-11 22:05
- Hello, there is a safe pin on the cat tails that you can attracted it on the dress. You can't see it in the photo or video because our staff forget to put it on the dress when they shot this product.
- CosplayFu (firstname.lastname@example.org) 06-25 07:40
- Hello Monica, you can insert values in centimeters or inches. Sizes in both 'cm' & 'inch' (2.54cm = 1 inch) are acceptable. n_n
- CosplayFu (email@example.com) 06-23 17:22
- Hello Monica, the length of the dress is above the knee level. n_n
- CosplayFu (firstname.lastname@example.org) 09-21 22:31
- Hello,Frederikka,thanks for supporting us.Normally it takes 12-17 business days for us to prepare.Shipping time is different according to your shipping method and country.If you want it to reach you quicker,you can choose the UPS.Please leave your convention date in the remark,probabaly it will reach you on time.
- CosplayFu (email@example.com) 05-02 21:54
- Hello Brooke. I am afraid the zipper extends to below the bust.
- CosplayFu (firstname.lastname@example.org) 03-21 03:11
- The processing time of the costume will be 12-17 days. And if you choose normal shipping, the shipping time will be 20-30 business days.
- CosplayFu (email@example.com) 11-08 20:58
- Hello,mafarazzo.Thanks for your support. We are afraid that the shoes are not included.
- CosplayFu (firstname.lastname@example.org) 10-25 22:35
- Hello, sera, the cat tail is included, but socks doesn't. ^ ^
- CosplayFu (email@example.com) 04-14 20:18
- Hello Emma, could you send email to us at firstname.lastname@example.org (with the costume that you need, the date you need it & your country), so that we can check for you immediately?
- CosplayFu (email@example.com) 01-07 00:32
- Hi, charlieparrot, If you do not want the cat tail and socks, that is OK. And we can provide commssion for you.