Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (firstname.lastname@example.org) 08-03 21:22
- Hello Miriam, we include free shipping worldwide, except Vietnam. n_n*All shipping information (including methods, cost & estimated delivered date) will be shown in order page, before payment; you can pay extra cost to upgrade shipping method there.*Please remember to mark down the date (you need it) in the order form when you order it. :)
- CosplayFu (email@example.com) 07-18 23:14
- Hello Arthur, the pigtails is detach. n_n
- CosplayFu (firstname.lastname@example.org) 07-18 04:49
- Hello lsabel, yes Is suitable for the wig.
- CosplayFu (email@example.com) 09-08 21:30
- Hello Mariah, we mean the wigs it has the base style like the picture.
- CosplayFu (firstname.lastname@example.org) 07-03 03:04
- Hello, CutieKitty4427. The processing time is 4-6 business days (not including shipping time), we offer free shipping (Hong Kong Post, 20-30 days shipping time)worldwide, you can pay extra cost to choose faster shipping method. The estimated delivered date and all shipping information will be shown in order page.
- CosplayFu (email@example.com) 04-11 21:05
- Hello,Shannon.Thanks for your support to us.It is 120cm.
- CosplayFu (firstname.lastname@example.org) 07-20 21:31
- You can use a straightener or curling, but make sure the temperature is under 200 ℃.
- CosplayFu (email@example.com) 07-18 02:31
- We need 4-6 business days to prepare the wig for you. And it will take 20-30 days for the product to reach you after shipment, if you choose the free shipping.
- CosplayFu (firstname.lastname@example.org) 07-05 21:34
- Hello. Yes, we do. We need 4-6 business days to prepare the wig for you. If you choose free shipping methods, it will take 20-30 days for the product to reach you after shipment. If you want it reach you faster, you can choose a faster shipping method like UPS.
- CosplayFu (email@example.com) 03-02 20:39
- Yes, they come together. If you have more questions, feel free to submit your ticket at the" Support Center"
- CosplayFu (firstname.lastname@example.org) 10-08 00:42
- Hello Kuroi Onna, it's made of Heat Resiting Fiber, which can be styled under the temperature of 200℃.
- CosplayFu (email@example.com) 07-11 22:59
- Hello,Dezirae. Thanks for your support. The ponytails and wig are separated.
- CosplayFu (firstname.lastname@example.org) 04-20 21:42
- Hello,Ailisha. Thanks for your support. 1.It is about 74.4 AUD. 2.Yes, the price is including shipping fee by Hongkong post or China Post. 3.The discount will be stayed before June.