Source from Wikipeida
How to measure?
A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.
Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.Payment:
We accept payments from CCNow, Worldpay and Moneybookers.
CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.
For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.
Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Shipping & Handling:
Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.
You also can choose other shipping methods to have a fast shipping. But extra fee is needed.
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.
Please feel free to contact us by submitting a ticket in our Support Center.
- CosplayFu (email@example.com) 06-29 04:24
- Hello neo-chan, the actual costume is just same as the photo shown; if you'd like to order without the pants, please submit ticket (with product link & request) to our Support Center and let my teammate helps you directly. n_n
- CosplayFu (firstname.lastname@example.org) 01-20 19:42
- Of course. Sorry for the mistake. Please submit a ticket to our support center for the order number and what the problem is. Then we will solve the problem for you at once.
- CosplayFu (email@example.com) 12-27 20:17
- Hello D.T.K. ,thanks for supporting CosplayFu.com.
- CosplayFu (firstname.lastname@example.org) 12-18 21:02
- Hello, yes, please choose "custom size" in the size box, and fill the size form with your own measurements. ^ ^ The costume will make exactly as your sizes
- CosplayFu (email@example.com) 11-21 21:27
- They are buttons. Yes, it means shirt. Sorry for the mistake. For the sword, please contact our support center for commission request.
- CosplayFu (firstname.lastname@example.org) 11-20 20:19
- The gloves are not included. If you want it, you can send pictures to our support center for a commission. Which part do you mean by the fastning?
- CosplayFu (email@example.com) 10-06 23:33
- Yes, you can. Please contact our support center for a new link and price.
- CosplayFu (firstname.lastname@example.org) 07-24 22:48
- Hello. Normally we need 12-17 business days to prepare the costume for you and it will take another several days for the product to reach you after shipment. If you need it before August 13, you need to select a faster shipping. But we have no idea that if the order could reach you on time.