At Tapper's, Ralph learns that he can win a medal in the first-person shooter game Hero's Duty. Ralph enters the game and encounters Sergeant Calhoun, its no-nonsense leader. Between game sessions, Ralph climbs the game's central beacon and collects the medal, accidentally hatching a Cy-Bug, one of the game's enemies. The Cy-Bug clings to Ralph as he stumbles into an escape pod that launches him out of the game. Meanwhile, with Ralph missing, a girl reports to Litwak that Fix-It Felix, Jr. is malfunctioning. Since broken games get unplugged, leaving their characters homeless, Felix goes to find Ralph.