I was very pleased with everything after the communication went correctly. I bought two cosplays at the same time. I had to have the pink one done twice but it came out wonderfully after the second attempt! I love the white coat they made with it as well! It is surprisingly pretty warm! The Purple Jacket looks very casual and if wanted could be worn on a daily basis! I am very pleased with the outcome of both of these and will buy from again. Everything fits wonderfully and comfortably!