Userguides

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Why cannot use coupon

Check coupon conditions before use it.

Please make sure your order size reaches the coupon requirements & the coupon deadline is valid (not expire yet).

Coupon type 1. Get US$5 OFF when order size is US$70 or over.

Coupon type 2. Get US$30 OFF when order size is US$200 or over.

Coupon type 3. Get 10% OFF when order size is US$1 or over.

Why cannot use coupon?

The following 4 types of situations cannot use coupons, because we apply extra discount for them already:-

  1. Combo Order (Full Cosplay category): We provide extra discount already! *http://www.cosplayfu.com/category/Cosplay+Fullset.htm

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2. 70% OFF Special Offer category: They’ve already applied big discount——70% Off!

*http://www.cosplayfu.com/category/Special+Offer.htm

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 3. Reseller accounts: Reseller members get extra discounts already, so we have already described in the Reseller Program.

*http://www.cosplayfu.com/Reseller.html

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4. Props: Cosplay Props will be shipped out separately and occur big international shipping cost, so we are unable to give extra discounts on them.  This is already described in Cosplay Props page.

*http://www.cosplayfu.com/category/Cosplay+Props.htm

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How to ‘Get a Quote’?

How to ‘Get a Quote’?

 

1.Check your favorite costume in page blow and click the picture to enter the product page.

http://www.cosplayfu.com/category/Quote+Adult+Costume.htm

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2.Click ‘Get a Quote’ icon.

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3.Fill in the information box, and then click ‘submit’.

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4.When it is submitted successfully, you will see the Pop-up window like blow:

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5.Our teammates will reply you as soon as possible and please check your email send

from support@cosplayfu.com later.(*^__^*) ~

 

Commission order process introduction~

When you have ideas about commissioning certain cosplay items, you can:

59c3cc4c3700b0ead72afc3b1. submit a suggestion to us at CosplayFU Suggestion corner suggestion-button

(if you don’t really plan to buy it, but just suggest we provide that item), or 

59c3cc4c3700b0ead72afc3b2. submit a ticket to us at CosplayFU Support Center Support-button

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<Simply Flow Chart>

Chart

 

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The communication process is easy & direct!  

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9922720e0cf3d7ca36c7f9d7f31fbe096b63a95aStep 1. You submit ticket with request & reference pictures or links,

Step01

next

9922720e0cf3d7ca36c7f9d7f31fbe096b63a95aStep 2. Our tailors check it & see if they can make it, and what the material will be used, and give you professional suggestion if you’ve special request, then, give you the quotation (including free shipping).

Step02

quotation

next

9922720e0cf3d7ca36c7f9d7f31fbe096b63a95aStep 3. If you are okay with it & want to buy it, just reply the ticket.

Step03

next

9922720e0cf3d7ca36c7f9d7f31fbe096b63a95aStep 4. Then we will give you the private product link with password, so you can order it as normal.

Step04

next

9922720e0cf3d7ca36c7f9d7f31fbe096b63a95aStep 5. Once we finished it, we will send you the actual product photos.

Step05

next

9922720e0cf3d7ca36c7f9d7f31fbe096b63a95aStep 6. You check the actual product photo.

**If it is okay, then we will ship it to you;

**if you want to adjust something, just tell us all the requests, and our tailor will adjust them for you; and send you the actual product photos again after adjustment.

**We can adjust the product for maximum 3 times.

**If you are still not satisfied and want a refund,we will deduct 30% service fee base on the total amount of your commission items and give you a partial refund.

……………………………………………………… next

9922720e0cf3d7ca36c7f9d7f31fbe096b63a95a

Step 7. You received your commission item!!  (*> ω <*)

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***In our experience, there are 3 types of commission request~***

6611fe3459906a285bb5f53f【1】 Designer own drawling – commission orders ticket

*This means you give us the drawing (showing costume’s front, back & both side), if you have request about the material or specific length or specific design or specific color, just mark them on the drawing, and our tailor will check & discuss with you about the design or material and give you the quotation & private product link with password, so you can buy it as normal orders.

Examples:

designer-example01

designer-example02

ad1b6808b13e58dc63d9865d

6611fe3459906a285bb5f53f【2】 Custom Modifications – change existing items color / design / materials

*This means you want to change the design or the color or the materials of our existing cosplay items, our tailors will check if they can change for you.  [If you only want to change the length, it is not a custom modification request, just write remark when making order will be okay. :)]  If our tailor can change for you, they will confirms the change in the ticket, and you just write down the ticket ID in Remarks when making order will be okay.

Examples:

 modify-example

modify-example-02

94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b94ac8fee70623ce8b2fb953b

6611fe3459906a285bb5f53f【3】 Give Reference links or pictures – links from internet resources / other shops 

*This means the character & costume is existing already, but you cannot find it in our website yet.  So, you only need to give us the character name + comic name / game name / movie name with the reference links or pictures, and our tailor will give you the quotation and send you the actual product photos after finished it.  The process is just like type [1] Commission orders.

Examples:

example03-cartoon

reference-picture-example02

reference-picture-example03

Example01

reference-picture-example04

reference-picture-example05

 

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Questions?

**Just leave it in the ‘Leave a Reply’ below, we will check all reply & questions every day~~ d(^_^)

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suggestion-button Submit Your Suggestions~

Submit Your Commission Request~Support-button

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How to maintain cosplayfu shoes?

A: How to maintain cosplay shoes?

Q: For our cosplay shoes, most of them are made by artificial leather.

All of our cosplay shoes are handmade products, and it make as production props, we do not recommended wearing them everyday.

Kirito-Shoes-(B404)-from-Daughter-of-EvilLelouch-Shoes-(D047)-from-KuroshitsujiAllen-Shoes-(B022)-from-D-Gray-ManClear-Shoes-(C410)-from-DRAMAtical-Murder

tick1.  When you get the shoes, please open it in the ventilated place, but not exposed to the sun.
2.  After wear, just use a dry towel to wipe off the dust will be okay.

3.  If the shoes got wet, use a dray towel to absorb the moisture, and put it in a cool ventilated place to let the shoes dry naturally.

 

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Do not put wet shoes on the sun exposure, or put it near to the air conditioning, or use a hairdryer or prone; otherwise, it will burst.

 

How to pay extra shipping fee?

When will you use this method to pay extra shipping cost?

A) Upgrade shipping method

*For this case, my teammates will send you message (via email or ticket reply) about the exact amount of extra shipping cost.

B) Pay shipping cost for the package second delivery 

*Same as above, my teammates will send you message (via email or ticket reply) about the exact amount of extra shipping cost.

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How to pay extra shipping cost?

Here are the step-by-step guideline:-

1. Go to the shipping cost payment link:

http://www.cosplayfu.com/product/Extra+Shipping+Cost

*First,choose the shipping methods you want to upgrade.Second, fill the shipping cost amount (for the shipping method you want) ,your order number(0xxxxx) and your email address.then click “Buy it now”.

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2.Then choose payment gateway,click ”Confirm& Check out“to pay for the extra

shipping fee.

 

3.Done!  Once we received the order & payment, we will change the shipping method for your original order in our file directly.  n_n

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If there are any problems, just contact us via Support Center and let us help you directly.

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What reference photos should I provide if I received my costume in wrong size

What reference photos should I provide if I received my costume in wrong size?

If you received the costume in wrong size, please measure the costume size you received and check if it falls into the size you chose (for all of the costumes, the size may have 1-4cm differences).

Please put the costume flat, measure & take few photos showing the costume size.

For example, costume chest is wrong size, then take few photos like these:-

Picture A – showing costume chest size in full scale:

Picture B: showing the costume chest size in close-up shot of the beginning

Picture C: showing the costume chest size in close-up shot of the end

Just do the same practice for other parts.

Once we received them, then we will able to check & see if we made or sent wrong size costume and solve the problem for you. n_n

How to add the product into my favorite list

You can add the item on the favorite list anytime you want. After you picked the item, then click ‘Buy it now’, you will see there is a ‘Add to favorite’ button in shopping cart, you simply click it and login will be okay.

1. Choose size, input quantity, and click ‘Buy it now’.

2. It goes to shopping cart, and you will see there is a ‘Add to favorite’ button in shopping cart, then simply click it.

3. You will see a login window after you chick ‘ Add to favorite ‘, enter your email account and login.

4. Then you will see a window tells you it is successfully added into your favorites list. It’s okay now and you can find it in your ‘My Favorite’ anytime.

How to wear wigs?

How to wear wigs?

Please refer to our photo when you first time try to wear the wigs.

(i) If it is a normal wig, you just use put a wig cap, and put the wigs on;

(ii) If it is a spike wig or wavy wig, you need to fix the wig style by hair styling clay first, then put a wig cap and put on the wigs;

(iii) If it is a wig with extensions or clips, you will need to put a wig cap first, put on the wig, and fix the clips or extension on the wig, as the following photos shown.

*You can adjust to the size by the straps inside the wig.

There are only standard sizes for the costumes, can I order custom size?

There are only standard sizes for the costumes, can I order custom size?

Yes, we can tailor make the size for you.

1. Please choose any standard size and click ‘buy it now’.

2. Click ‘checkout’ in shopping cart.

3. Fill up the shipping information form, and write down your exact body size (chest, waist, hip, outside leg, height, weight; in cm & kg) in remark box (in order form), then choose shipping method.

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4. The following steps are the same as normal ordering steps; you can click http://www.cosplayfu.com/blog/how-to-order/ for your reference. n_n

How To Use CosplayFU Coupons

How To Use CosplayFU Coupons?

1. Choose size, input quantity, then click ‘Buy it now’.

2. It goes to shopping cart, confirm the size, quantity, then enter your coupon code into the blank under ‘total price’and click ‘use coupon’.

3. You can see the ‘coupon discount price ‘,then click ‘Checkout’.

4. Then, you can proceed the order as normal order. n_n