FAQ

        Order & Payment 
      • Q: What are your payment options?
        A: We accept payments from CCNow, Worldpay and Moneybookers.
        • 1. CCNow accepts:
        • 1) Visa
        • 2) MasterCard
        • 3) American Express
        • 4) Discover/Novus
        • 5) Diner's Club
        • 6) JCB cards
        • 7) Paypal
        • This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.
        • 2. Moneybookers mainly accepts payments by credit cards, bank transfers and pay by Moneybookers account.
        • For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards.
        • For bank transfer payments, it is available for customers from European and Asian countries.
        • For “pay by Moneybookers” account, customers can send money through moneybookers.com directly.
        • No transaction fees will be charged.
        • 3. WorldPay accepts:
        • 1) Visa
        • 2) MasterCard
        • 3) Visa Debit
        • 4) MasterMoney
      • Q: How to order?
        A: After you picked favorite items, then, please click ‘Buy it now’ and enter your personal information as required. Then, click ‘Confirm & check out’.
      • Q: Do you accept mail order?
        A: No. We do not accept mail order to make sure we can manage every due at the time.
      • Q: What can I do if I supply the wrong information like size and mailing address?
        A: It’s terrible, right? We often start making your costume within 2 days when we receive your payment. Once the project starts, the size can’t change any more.

        If you realize the size is wrong, please contact us as soon as possible. For the mailing address, please send us your order number, the new address to support@cosplayfu.com, our staff will update the information.
          Shipping & Returns 
        • Q: What are your shipping costs?
          A: We offer free worldwide shipping for all the Costume on our site; we will ship by China Post or Hong Kong Post, which will take about 20-30 days for the package travel from our office to your mailing address. For some accessories and special offers, customer should bear the shipping cost.
        • Q: How long will it take for orders to arrive?
          A: It’s different:
          1. For Costumes, it will take 15–20 working days to customize your costume by professional dressmaker.
          2. For Wigs and accessories, we can ship out it in 2-7 days.
          Also, it will take 20-30 days for the package travel from our office to your mailing address.
        • Q: How about the delivery time?
          A: All of our products include free worldwide shipping. Estimated delivery time is between 20-30 days by China Post Mail, Hong Kong Post or US Post.
        • Q: If I find the costume doesn’t fit my body size, can I send it back for another one?
          A: It’s really a rare case! We make the costumes according to the criteria you supply. We suppose your body size will not have a sharp change within few weeks, right?

          Frankly, we offer a refund when something happens including:
          1. We make a mistake. The size of your costume doesn’t match the criteria you submit. Refund! No question asks.
          2. Quality problem.
          Be sure you supply the right information of your body size before ordering the costume. If the options of default size (S, M, X, XL…etc) cannot match you, please
          1. Measure your body size
          2. Choose “Custom size”
          3. Submit the information.
          Then we will tailor-make the costume according to your information. There is no extra fee for customized size costume.
        • Q: I need to ship these to two different addresses. Can I combine them into one order to save on shipping?
          A: Unfortunately, shipping is charged per package, so all orders going to a separate address must be placed separately and shipping must be charged for each one.
        • Q: What is your tax policy?
          A: In order to minimize customers’ costs, we will write a low value description on our shipment package; so that you do not need to pay extra tax.

          Import Notice: Buyer is responsible for any import taxes charges (if any), at destination port. Buyer will be responsible for paying return shipping costs - for any shipment that is not accepted due to refusal to pay import fees. We can send your order with a low value invoice to help you avoid or reduce these costs, but it is not a guarantee.

          Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
        • Q: Returns & Refunds.
          A: We only accept refunds for accessories and wigs. Returns must be made within 7 days of receiving orders. We will offer 100% refund only of products which are defected, or sent by mistake.
          We don’t accept refunds for customize costume, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it’s impossible to cancel an order. Please make a careful decision.
        • Q: Why my package is delivered to the wrong address?
          A: Please double confirm your shipping address left in CosplayFU "Order Confirmation Page" is correct. We will ONLY send packages to the address left in our CosplayFU Order Confirmation Page. 
              *CosplayFU will NOT use other shipping addresses (including the shipping information left in CCNow's, WorldPay, Moneybookers, and Paypal order page), please make sure your mailing address in our Order Confirmation Page is correct after paid.
        • Q: Can I get refund if the package is delivered to the wrong address?
          A: 1. CosplayFU will ONLY able to proceed refund if we sent the package to the wrong shipping address (which means our package shipping address does not match the shipping address in CosplayFU "Order Confirmation Page").
               2. CosplayFU will NOT able to proceed refund if we sent the package to the correct shipping address (which means our package shipping address match the shipping address in CosplayFU "Order Confirmation Page").
            Other Questions 
          • Q: CCNow told me that my order had been shipped. Why is there any tracking number for it?
            A: After receiving your payment, we will mark shipped in CCNow. But that does not mean your package is shipped. It is just the order confirmation. All our costumes, shoes and weapons are tailor-made. They all take time to be finished. Hence, if your order includes one of them, the processing time will be longer. You can see processing time for each product in the product description.
          • Q: Can you take a commission?
            A: Of course! We can take all the commission about cosplay costumes, wigs and accessories. Please contact us via support@cosplayfu.com for further information.

            Costume commissioning often takes 20 days to finish; similar case for the customized wigs and accessories require around 1-month development period. So please place the order at least 2~3 weeks earlier before the cosplay event or the party you plan to go.
          • Q: How about the price for commission?
            A: Our price is very reasonable! It will depend on the costume design and the related materials. We guarantee to offer high quality tailor-made costume with the deepest discount. Please feel free to send us your design via support@cosplayfu.com and we will give you the quotation and reply as fast as possible (most likely within 24 hours).
          • Q: How to contact you?
            A: Please feel free to contact us by submitting a ticket in our Support Center.